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Store Policies

The Karat Patch offers the following Returns Policy:

The Karat Patch wants you to be happy, that's why we offer a 7 DAY SATISFACTION GUARANTEE .  If you find that your purchase doesn't meet your expectations,  you can return it in the original condition and in the original packaging for a full refund within 7 days of purchase.  We currently ship USPS Priority Insured which is a 2-3 day service.  This gives you 2-3 days to preview your purchase.  We do this because we realize that not every little detail of every piece of jewelry can be fully appreciated without having it in your hands and seeing it with your own eyes.  We feel certain that you will find our products to be of the highest quality and worth every cent of your hard-earned money.  We purchase things on online too, so we know the feeling of security that comes with a money-back guarantee. 

The only exceptions to our return policy are as follows:

  1. The Karat Patch offers free sizing on all the rings we sell.  We also list the current size of every ring listed.  If you have a ring sized before delivery, it cannot be returned for a refund.   We trust you understand this exception and will consider free ring sizing only if you are certain of the size needed. 
  2. Discounted, Discontinued, or items sold by Best Offer are not returnable. 
  3. Watches that been altered in any way such as links removed, or show any signs of having been worn cannot be returned or be eligible for a refund.

We are striving for risk-free transactions.  In some cases, items may be returnable for a refund of the sales price only (shipping and handling charges removed).  The Karat Patch reserves the right to charge a twenty percent re-stocking fee.  The Karat Patch has sole discretion in processing these individual cases, and will work hard to make everyone happy.

If you have questions about our satisfaction guarantee, our jewelry or any of our jewelry products, you can contact us through our CONTACT INFORMATION link in the 'ABOUT US' page.

We encourage you to give us a try.  You'll like the way we do business.

Thank you -The Karat Patch


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